Every Home Inspection we
perform comes with our exclusive Performance Guarantee for FREE
This is how it works.
In the unlikely event that a minor repair is needed for something that
should have been discovered within the scope of a home inspection*, we will
pay up to $1,000 to get it corrected, with no deductible and no cost to you.
We have performed many thousand of inspections over 25 years and very rarely
something gets past our meticulous inspectors. A home inspection covers
hundreds of points of observation and testing, but after all inspectors are
only human and some defects can be overshadowed or overlooked. Our
experience is that most defects can easily be repaired for far less than
Guarantee the same as a Home Warranty?
No. Whereas the home warranty covers things that break after the inspection,
the Performance Guarantee covers defects that we should have found within
the scope of a home inspection, but didn't.
What does this guarantee cover?
It covers items that should have been caught during an inspection, but got
past us. Examples include Damaged electric service components, damaged, broken
window, defective water heater installation, rotten wood, missing insulation, exposed wire
connections, amateur workmanship, etc. We will cover the cost of repair up
to $1,000 if needed. Because we are so focused on the major concerns, it is
our experience that the few call backs we have had are very minor, and
usually easily fixed.
What is not
Items that were functioning normally on the day of the inspection, but fail
sometime after the inspection (Latent defects).
Defects that could not have been discovered at the inspection. These include
leaks from the roof if there was no rain at time of inspection or inspection
items limited because utilities, gas, water, electric is off.
Any cosmetic damage to wall, ceiling, paint, floors, cabinets and interior
finishes that could
have been caused by moving.
Drain blockage of any kind. We run lots of clear water through drains, but
cannot predict blockage due to normal use (toilet paper, food debris, soap
suds, waste, etc).
Fixture leaks not
caused by drains or faucets, but those such as shower doors, gaskets, caulk
seals, shower curtains, splash, spillage or overflow that may be caused or
revealed by normal or improper usage and otherwise undetectable through
standard testing and inspection procedures. During the inspection we run all
faucets for 1 hour, fill fixtures and drain. Then visually inspect for leaks
then scan areas above around and below all fixtures with a thermal camera
and moisture detection meter.
GFCI and AFCI devices, drippy, leaky faucets (because they are maintenance items
subject to normal wear and tear and can fail at
Items or equipment that are reported as old, antiquated, outdated or beyond
their service life.
Items noted in the report as in need of repair, defective or deficient.
Items that were concealed, not accessible, or not operable at time of
Secondary property damage, such as water damage.
Any item that has been serviced after the inspection without prior notice to
Any items repaired without having contacted us first.
Items not covered under the scope of a normal inspection, DPOR regulations and the ASHI
standards of practice.
Is there a time limit?
Yes. Since this is a guarantee of our work, and not a warranty, it does have
a time limit. You need to let us know right away if you think we missed
something. You have 90 days from the date of the inspection to notify us and
we will respond within 24 hrs.
Are there other restrictions?
You must notify us immediately and in written form prior to making any
repairs. If repairs are performed without notifying us first, the Guarantee
is void. We do not reimburse client for repairs performed without prior
approval. We reserve the right to verify that the item should have been
included in the report, within the scope of a home inspection, and have an
opportunity to make the repairs in house or use the contractor of our
Items that can be repaired will not be replaced if repairs can be performed.
Is this just a way to limit the Company's liability?
Nope. We still maintain a solid Professional Errors and Omissions (E&O)
policy for unthinkable situations. An example would be a fire caused by
something we didn't report. This program is simply to give you the
confidence that we will do a good job as promised, or we will fix it at our
*Any repairs must be for items that fall within the scope of a home
inspection. The scope of a home inspection is defined in the
of practice, and our inspection agreement. which are available at
Items that do not fall within the scope of a home inspection are not
covered. Examples include sprinkler systems, Window coverings, concealed
defects, and items not observable due to ambient conditions.
Items that were not accessible at time of inspection due to personal items,
locked rooms, lack of utilities or concealed are excluded. Home inspectors
do not move personal items.