Guarantees
If you want to know who inspects the best…
Take a look at who backs their work the best
If you’re not completely satisfied
You simply don’t pay. No questions asked!
We Guarantee our work twice !
1 – Satisfaction Guarantee
2 – Performance Guarantee
We don’t just talk the talk about being the best, we back it up with two guarantees. We are the only Home Inspection Company in Hampton Roads that provides these two guarantees.
Satisfaction Guarantee –
The satisfaction guarantee is simple. If you are not happy with the inspection or the inspector by the time the inspection is finished, you don’t have to pay us or if pre-paid, you’ll get your money back. In many cases clients are placing blind trust in hiring our company and in an inspector they have never met or had the chance to observe their actual work. It’s one thing reading great reviews and getting good referrals but how can you be sure you’ll get the same great experience on your inspection. We take very seriously the trust you have placed in our hands and are willing to honor that by returning that trust with this satisfaction guarantee.
This is how it works. We promise to provide a thorough and comprehensive inspection in compliance with the ASHI and DPOR/NCHILB standards of practice. If you are not satisfied with our work just let us know why BEFORE we leave the home and you will not be charged one penny. No questions asked.
Every Inspection we perform comes with our exclusive peformance guarantee fo FREE
Performance Guarantee –
The performance guarantee gives you some assurance that every inspector will strives to do their very best to discover and disclose any issues during the inspection and empower you with full disclosure during the purchase. If we overlook something we’re not going to leave you hanging. Your happiness is our happines.
We have performed many thousands of inspections over 35 years and very rarely something gets past our meticulous inspectors. A home inspection covers hundreds of points of observation and testing, but after all, inspectors are only human and some defects can be overshadowed or overlooked. Our experience is that most defects are easy to solve or are false alarms tha can be resolved for less than $1,500.
This is how it works. If within 90 days after the inspection, a defect is discovered, that should have been discovered within the scope of the home inspection, we will pay up to $1,500 to get it corrected, with no deductible and no cost to you.
Questions about Guarantees
What does the gaurantee cover?
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It covers everything in the standard home inspection. Specifically items that should have been caught during the home inspection, but got past us, in accordance with the inspection standards of practice (SOP).
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Examples include material defects; damaged electric service components, damaged/inoperable windows/doors, Inoperable or defective equipment eg; water heater, hvac, visibly rotten wood, missing insulation, adverse crawlspace conditions such a moisture, rot, standing water, plumbing and electrical defects. We will cover the cost of repair up to $1,500 if needed. Because we are so focused on the major concerns, it is our experience that the few call backs we have had are very minor, or false alarms and usually can be easily resolved.
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What is not covered?
- Items that were functioning normally on the day of the inspection, but fail sometime after the inspection (Latent defects).
- Defects that could not have been discovered at the inspection. These include leaks from the roof if there was no rain at time of inspection or inspection items limited because utilities, gas, water, electric is off.
- Any cosmetic damage to wall, ceiling, paint, floors, cabinets and interior finishes that could have been caused by moving.
- Drain blockage of any kind. We run lots of clear water through drains, but cannot predict blockage due to normal use (toilet paper, food debris, soap suds, waste, etc).
- Nothing that was identified during the inspection or described in the inspection report as limited, concealed, restricted or not accesible.
- Nothing outside the inspection Standards of Practice (SOP)
What does the gaurantee cost?
- Free! Our in-house guarantees are part of our client satisfaction and quality assurance policies and company culture. Every home inspection is covered at no charge to the client.
Isn't the gaurantee the same as a warranty
- No. A home warranty covers things that break after the inspection, whereas the a guarantee covers service performance of the inspection. Basially poor performace of the inspector, or defects that should have found within the scope of an home inspection, but were overlooked.
- Beware of “free” warranties that are used as sales gimicks (website gizmos), tranfere inspectors liability and are limited in coverage.
Is there a time limit?
- Yes. Since this is a guarantee of our work, and not a warranty, it does have a time limit. You need to let us know right away if you think we missed something. You have 90 days from the date of the inspection to notify us using the PDF form or Online form. and we will respond within 24 hrs.
Are there other restritions?
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Yes – You must notify us immediately and in written form prior to making any repairs. PDF form or Online form.
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If repairs are performed without notifying us first, the Guarantee is void. We do not reimburse client for repairs performed without prior investigation and approval. We reserve the right to verify that the item should have been included in the report, within the scope of a home inspection, and have an opportunity to make the repairs using our contractor of choice.
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Items that can be repaired will not be replaced if repairs can be performed.
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Claims must be submitted withing 90 days of the inspection.
- Any claims must be for items that fall within the scope of the home inspection SOP as defined in the ASHI/InterNachi standards of practice, and our inspection agreement.
- Items that do not fall within the scope of a home inspection are not covered.
- Personaly property or ancillary systems such as; sprinkler systems, private well systems, WDO, surrouns sound, low voltage systems, networks (lANs), kitchen/laundry appliances.
- Inspection items that were not accessible at time of inspection due to restrictions such as; personal property storage, locked rooms, lack of utilities, concealed or intentionally covered. Please note: Home inspectors are not permitted to move personal items.
Isn't a gaurantee just a way to limit the companys' liability ?
- We’ll recommend corrective actions needed to clear any problems notes
- A virginia liscensed contractor should complete any structural repair work and provide evidence of completion such as a completed work order and reciepts for payment.
- The VDACS licensed extermination company that provides any required treatments such as termite or fungicide, should provide a “clear” letter.
Download a written copy of guarantees (PDF)
Schedule your inspection now
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757 495 2300
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Top-rated Inspection services company in Southeast Virginia and Northeast North Carolina. The honest. organic, and extraordinary reviews we receive from our clients are a testimony to our level of commitment, professionalism, and trust.
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